Terms & Conditions

By engaging Sunraysia Garage Doors (“we”, “us”, “our”), you (“you”, “the customer”) agree to the following Terms and Conditions, which apply to all quotes, product sales, installations, servicing, and related work provided by us.

We are a fully accredited dealer of B&D, Australia’s most trusted name in garage doors. We specialise in the supply and installation of B&D products, including panelift, roller, and tilt doors, along with window shutters and gates.

1. Services and Products Provided

We offer the supply and installation of garage doors including panelift, roller, and tilt doors, along with repairs and servicing of garage doors and openers. We also provide the supply and installation of window shutters and gates, on-site consultations, free quotes, and emergency or maintenance callouts where available.

Our products include premium B&D solutions, and all installations are completed to manufacturer standards for safety, reliability, and performance.

2. Quotations

All quotations are valid for 30 days from the date of issue unless otherwise specified.

Quotations are based on the details and site conditions provided at the time. Any significant changes to site access, measurements, or requirements may result in a revised quote.

Acceptance of a quote must be confirmed in writing via email or signed document prior to scheduling work or ordering materials.

3. Deposits and Payment Terms

A deposit is typically 50%, and is required to secure materials and confirm the booking.

The remaining balance is due upon completion of the job unless otherwise agreed in writing.

Accepted payment methods include EFT, credit card, or cash.

Overdue invoices may incur late fees or interest in accordance with applicable laws.

4. Product and Installation Warranties

All B&D products are covered by manufacturer warranties. Warranty terms vary depending on the specific product and are available upon request or provided with your purchase.

We provide a 12-month workmanship warranty covering defects directly related to installation.

Warranties do not cover misuse, accidental damage, unauthorised repairs, environmental factors, or lack of routine maintenance.

5. Cancellations, Delays, and Rescheduling

Cancellations made after materials have been ordered or work has been scheduled may incur a fee to cover costs already incurred.

We are not liable for delays caused by supply shortages, weather conditions, transport disruptions, or other factors beyond our control.

If delays occur, we will communicate promptly and arrange a new time at the earliest availability.

6. Site Access and Customer Obligations

You must ensure safe and clear access to the site for installation or servicing.

Any obstruction, safety risk, or delay caused by the customer or site conditions may result in additional charges.

Pets must be secured, and valuables or obstructions removed prior to our arrival.

7. Ownership and Risk

Ownership of all goods remains with Sunraysia Garage Doors until full payment has been received.

Risk in the goods passes to the customer upon delivery or installation.

8. Limitation of Liability

To the extent permitted by law, our liability for any breach of warranty or statutory guarantee is limited to the repair, replacement, or resupply of the product or service at our discretion.

We are not liable for any indirect, incidental, or consequential damages, including but not limited to property damage, financial loss, or injury, except where caused by negligence.

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

9. Privacy

We respect your privacy and handle all personal information in accordance with our Privacy Policy and the Australian Privacy Principles.

Information collected is used solely for the purpose of providing services, processing transactions, and meeting our legal obligations.

10. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms will be subject to the jurisdiction of the courts of Victoria.

11. Intellectual Property

All content on this website, including text, images, logos, graphics, layout, and design, is the property of Sunraysia Garage Doors unless otherwise stated and is protected under the Copyright Act 1968.

You may not reproduce, copy, modify, distribute, or use any content from this website for commercial purposes without prior written consent from Sunraysia Garage Doors.

Unauthorised use of this website or its content may result in legal action.