Privacy Policy

At Sunraysia Garage Doors (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy outlines how we handle your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are a fully accredited dealer of B&D, Australia’s leading garage door manufacturer, and primarily sell and install B&D products including panelift, roller, and tilt garage doors, as well as window shutters and gates.

 

1. 

What Information We Collect

We may collect personal information including:

  • Full name

  • Residential or business address

  • Email address

  • Phone number

  • Billing and payment information

  • Details relevant to your garage door or shutter needs

  • Feedback, testimonials, or customer service interactions

We may also collect non-personal information such as:

  • IP address

  • Website usage data

  • Browser and device information

  • Cookies (see Section 6)

2. 

How We Collect Information

We collect information directly from you when you:

  • Request a quote

  • Book a service

  • Purchase a product

  • Visit or use our website

  • Communicate with us via phone, email, or in person

  • Interact with us on social media

We may also receive information from third parties such as suppliers (including B&D), contractors, or website analytics providers.

3. 

Why We Collect Your Information

We collect, use, and hold your information to:

  • Provide, install, and service garage doors, shutters, and gates

  • Respond to quote requests and customer inquiries

  • Manage billing, invoicing, and payments

  • Track warranties and maintenance history

  • Send updates about products, promotions, or service changes

  • Fulfill legal obligations and ensure safety compliance

4. 

Disclosure of Information

We may disclose your personal information to:

  • Our employees and contractors involved in installations or services

  • Product suppliers and partners (e.g. B&D) for warranty or order fulfillment

  • Technology providers (e.g. website or payment service providers)

  • Legal or regulatory authorities, if required by law

We do not sell or rent your personal information to third parties.

5. 

Data Security

We take reasonable steps to secure your personal information from unauthorised access, misuse, loss, or disclosure. This includes:

  • Secure digital systems with restricted access

  • Password-protected databases

  • Data backups and system monitoring

While we strive for high standards, no data transmission over the internet can be guaranteed as 100% secure.

6. 

Cookies and Analytics

Our website may use cookies and analytics tools to improve performance and track usage. Cookies collect anonymous information such as:

  • Pages viewed

  • Time spent on the site

  • Browser and device type

You can manage or disable cookies in your browser settings. However, doing so may limit some website features.

7. 

Access and Correction

You may request access to your personal information held by us, or ask for corrections if the information is inaccurate, out-of-date, or incomplete.

To make a request, please contact us using the details below. We will respond within a reasonable timeframe (usually within 30 days).

8. 

Policy Updates

We may update this Privacy Policy from time to time. The current version will always be available on our website. Continued use of our services after changes indicates your acceptance of the revised policy.